Terms of Service

These Terms of Service ("Terms") govern access to and use of the Clarika document intelligence platform and related services (the "Service") provided by Clarika ("Clarika", "we", "us").

Draft template: This document is pending review by Kenyan counsel and may change before final publication.

By creating an account or using the Service, you agree to these Terms on behalf of yourself and the organization you represent.

1. The Service

Clarika enables teams to upload documents, define extraction schemas, run automated and human-in-the-loop review workflows, and integrate with connectors and pipelines. Features may change over time.

2. Accounts and workspaces

You must provide accurate registration information and keep credentials secure. You are responsible for activity under your account and for ensuring workspace members comply with these Terms. You must be at least 18 years old (or the age of majority in your jurisdiction).

3. Customer content

You retain ownership of documents and data you submit ("Customer Content"). You grant Clarika a limited license to host, process, and transmit Customer Content solely to provide the Service. You represent that you have all rights and lawful bases necessary to submit Customer Content, including personal data contained in documents.

Processing of personal data on your behalf is further described in our Data Processing Agreement when applicable.

4. Acceptable use

You must not:

• Upload malware or unlawful content
• Attempt to bypass security, quotas, or access controls
• Reverse engineer the Service except where permitted by law
• Use the Service to violate applicable law or third-party rights
• Resell or sublicense the Service without authorization

We may suspend or terminate access for material violations.

5. Third-party services

The Service integrates with third-party providers (e.g. OCR, LLM, storage, email). Your use may be subject to their terms. Our current sub-processors are listed at /legal/sub-processors.

6. Fees and billing

Paid plans, if offered, are described at order or in a separate order form. Unless stated otherwise, fees are non-refundable. We may change pricing with notice.

7. Intellectual property

Clarika owns the Service, software, branding, and documentation. These Terms do not grant you ownership of our IP. Feedback may be used to improve the Service without obligation to you.

8. Confidentiality

Each party may receive confidential information from the other. The receiving party will use reasonable care to protect it and use it only for the purpose of the relationship, subject to standard exceptions (public domain, independently developed, required by law).

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLARIKA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. EXTRACTION RESULTS MAY CONTAIN ERRORS; YOU ARE RESPONSIBLE FOR REVIEWING OUTPUTS BEFORE RELYING ON THEM.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLARIKA WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS. OUR AGGREGATE LIABILITY ARISING FROM THESE TERMS OR THE SERVICE WILL NOT EXCEED THE FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM (OR USD $100 IF NO FEES WERE PAID), EXCEPT WHERE LIABILITY CANNOT BE LIMITED BY LAW.

11. Indemnity

You will indemnify Clarika against third-party claims arising from Customer Content or your breach of these Terms, except to the extent caused by Clarika's gross negligence or wilful misconduct.

12. Term and termination

You may stop using the Service at any time. We may suspend or terminate access for breach, risk to the Service, or legal requirement. Upon termination, your right to access the Service ends; export and deletion are handled per the DPA and applicable law.

13. Governing law

These Terms are governed by the laws of the Republic of Kenya, without regard to conflict-of-law principles. Courts in Nairobi, Kenya shall have exclusive jurisdiction, subject to mandatory consumer protections where applicable.

14. Changes

We may modify these Terms. Continued use after notice constitutes acceptance of material changes. The version and effective_date on this page indicate the current draft revision.

15. Contact

security@clarika.co.ke

Related documents: Privacy Policy · Data Processing Agreement · Sub-processors